Cancel an Order / Right of Withdrawal

If you're an EU customer and you've changed your mind, you have the right to withdraw from your order within 14 days of receiving it — no reason required. This is your "cooling-off period." Use the form below to tell us, and we'll take care of the rest.

How it works

Fill in your name and order reference (and which items you're withdrawing).

Submit the form — you'll be asked to confirm before it sends.

We email you a confirmation straight away, then follow up with return and refund instructions.

Withdraw from your order

Please complete the form below. Your order reference is the number shown in your order confirmation email (for example, #1234).

Your right of withdrawal, in full

Under EU consumer law you may withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods — or, for an order of multiple items delivered separately, the last item. To exercise your right of withdrawal you may use the form on this page, or you may inform us of your decision by a clear statement (for example a letter or email to hello@erleia.com). To meet the withdrawal deadline, it is enough for you to send your communication before the withdrawal period has expired.

Effects of withdrawal: if you withdraw, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest. You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Questions? Email us any time at hello@erleia.com.